Frequently Asked Questions

 Supervised visitation allows a parent and child to spend time together in the presence of a trained, neutral supervisor. The supervisor's role is to promote safety, support positive parent-child interactions, and objectively observe the visit while ensuring that court orders and agency requirements are followed. 

 A Safe Time supervisor provides a safe, structured environment where parents and children can maintain or rebuild their relationship. The supervisor observes interactions, ensures compliance with visitation guidelines, supports child safety and emotional well-being, and intervenes when necessary.

Safe Time supervisors do not provide therapy, legal advice, custody recommendations, or mediation between parents.

Yes. Appropriate interaction between the supervisor and child is a necessary part of effective supervision.

Supervisors may talk with, comfort, redirect, or engage with children as needed to assess safety, support emotional well-being, and maintain a structured environment. A child seeking comfort or conversation with a supervisor does not replace the parent's role or indicate interference with visitation.. 

 No. Safe Time is a neutral third-party provider. We do not advocate for either parent or make custody recommendations. Our responsibility is to ensure visits remain safe, child-focused, and professionally supervised while documenting observations objectively. 

Getting started is simple:

1. Complete the online intake form. 
2. Upload any court orders or legal documents. 
3. Pay the required intake fee. 
4. Participate in the intake process. 
5. Schedule your first supervised visit. 

Our staff will guide you through each step.

During intake, we gather important information about your family, review court orders, explain our policies, answer questions, and discuss expectations for supervised visitation. This helps ensure visits begin safely and smoothly. 

The timeline depends on how quickly all required paperwork is received and both parties complete the intake process. In many cases, visits can be scheduled within a few days after all requirements have been met. 

 All visits must be scheduled and paid in advance. Availability depends on supervisor schedules, location, and service type. 

What should I bring to my first visit?

Please bring:

• A valid photo ID 
• Diapers, wipes, bottles, or snacks if appropriate 
• Age-appropriate books, games, or activities 
• A positive attitude focused on your child

 Visits may occur in community settings, approved homes, parks, libraries, restaurants, or other mutually approved locations depending on the court order and safety considerations. 

 Parents are expected to:

• Treat everyone respectfully. 
• Follow supervisor instructions. 
• Focus on positive interactions with their child. 
• Use appropriate language and behavior. 
• Follow all court orders and Safe Time policies.

 For the child's emotional well-being, please do not:

• Discuss court proceedings. 
• Ask the child about the other parent. 
• Make promises you cannot keep. 
• Encourage the child to keep secrets. 
• Coach the child about legal matters. 
• Argue with the supervisor. 
• Record or photograph the visit without prior approval.

 Please arrive on time. If a parent arrives 15 minutes or more late, the supervisor may shorten or cancel the visit depending on the circumstances.

The scheduled visit time does not automatically extend due to late arrival.

Scheduled visits are non-refundable. Cancellations made less than 24 hours before the scheduled visit will result in forfeiture of the visit fee. 

 This is common, especially during early visits or after a long separation. Our supervisors understand child development and allow children to adjust at their own pace. We encourage parents to remain patient, calm, and supportive without placing pressure on the child. 

 Yes. Please refer to our cancellation policy regarding required notice and any applicable fees. We understand emergencies occur and will work with families whenever possible. 

 Supervisors maintain objective observations of the visit. Documentation focuses on behaviors, interactions, and significant events—not personal opinions or recommendations. 

 Yes. When properly subpoenaed or requested, supervisors may testify regarding factual observations made during supervised visits in accordance with applicable laws and court procedures. 

How much do services cost?

Our fees vary depending on the type of service provided. As a general guide:

• Residential supervised visits (conducted in an approved residence) are $85 per hour.
• Community supervised visits (conducted in public settings such as parks, libraries, restaurants, or other approved locations) are $95 per hour.

Additional services—including supervised exchanges, intake appointments, documentation, court testimony, travel, and other specialized services—may have separate fees.

For a complete list of current rates and service fees, please visit our Fee Schedule on our website or contact us if you have questions about the services you need provided, including supervised visitation, exchanges, documentation, and court appearances. 

Payment is required at least 3 business days before scheduled services unless other arrangements have been made in writing.  Appointments are not secured until payment has been completed. 

 Yes. Our forms are mobile-friendly and can be completed using most smartphones, tablets, or computers. We recommend having your photo ID and court documents available before beginning. 

Parents may voluntarily agree to supervised visitation to help rebuild relationships, provide reassurance, or ease transitions during difficult family circumstances.

 Additional participants may be permitted depending on the court order, family agreement, and pre-approval by Safe Time. Please discuss any requests before scheduling. 

Yes. Photos may be permitted during supervised visitation as long as they are not prohibited by a court order and remain consistent with the child's comfort, emotional well-being, and the structure of the visit.

Parents may take reasonable photos during the visit when the activity is approved by or within the awareness of the Safe Time supervisor. Photos should be brief, appropriate, and focused on creating positive memories with your child without interrupting the natural flow of the visit.

To protect the child and ensure effective supervision:

• Photos must be taken within the supervisor's view and awareness.
• The child must be comfortable and willing to participate.
• Photos should not interfere with parent-child interaction or supervision.
• Photos may not include other children, families, or individuals without appropriate permission.
• Photos may not be taken outside the supervised environment or outside the supervisor's line of sight.

Photos are intended for personal use. Sharing, posting, or distributing photos is discouraged unless permitted by court order or agreed upon by the involved parties.

Safe Time supervisors may pause or stop photo activity if it becomes disruptive, causes discomfort for the child, affects the quality of the visit, or interferes with maintaining a safe and structured visitation environment.

Our goal is to support parents in creating positive memories while ensuring every visit remains safe, respectful, and focused on the child's best interests.

 If you have questions before scheduling services, please contact us through our website, email (safetimevisits@gmail.com), or phone/text (940-577-4396). We're happy to explain our process and help determine the services that best fit your family's needs.